Aim Transportation Solutions’ Garfield Heights shop has been named the 2023 Shop of the Year.
The winning location was chosen based on best overall report card goal performance as well as overall profitability. Report card goals focus on a series of performance factors and the overall shop efficiency.
As a testament to Aim’s commitment to exceptional customer service and our dedication to keeping our customers’ trucks on the road where they belong, the performance metrics in each shop’s report card set the bar high.
Through the leadership of Garfield Heights Service Manager Chris Church, the team completed training requirements, timely preventative maintenance for Aim customers, achieved impeccable work order management, reduced call-backs, and quickly and efficiently managed recall repairs-- improving processes and achieving success in every step along the way.
“Chris and his team had the best overall report card performance in the entire company,” said Steve Shacklock, Aim Director of Maintenance East. “That takes real leadership to achieve those goals month after month. It’s no easy task, and every step along the way this team consistently performed and performed well.”
This is the third year Aim has presented this award to one of its shops. Winners for 2021 and 2022 were Phoenix, AZ and Cranberry, PA, respectively.
The Garfield Heights team was presented with their award during a luncheon at the shop that was well-attended by Aim leadership.
“This win belongs to every single person in this building who showed up and worked hard every day for Aim and for our customers,” said Chris. “They deserve all the credit. They made this happen, and I couldn’t be prouder of each and every one of them.”
All Garfield Heights diesel mechanics received fifteen thousand tech rewards points which they can use to purchase Aim merchandise, tools, electronics, and other prizes through the tech rewards program at Aim.
To learn more about preventative maintenance and other contract maintenance services at one of our locations, visit the maintenance page on our website. Click here for more information on joining our team of talented diesel mechanics at Aim.
